Knowledge Scan by Survey

Not all knowledge is of equal value. A Knowledge Scan or Knowledge Audit high-grades the knowledge topics in most need of attention. Our introductory offer provides a Knowledge Scan through input gathered via an online survey. We also offer a full interview-based service for conducting a Knowledge Scan.


A knowledge scan takes a Topic view of an organisation, and asks


Knoco has a standard format for a Knowledge Scan.

In the survey-based approach we ask a number of topic experts (identified by you) to rank the attributes of their specialist topics in KM terms (the criticality of the knowledge, its level of documentation and ownership, and a number of other factors). Our proprietary spreadsheet then ranks the topics into order of risk, and order of required attention. A series of cross-plots allows us to determine the KM interventions most likely to be needed to reduce the KM risk.


The Knowledge Scan or Audit allows you to focus your knowledge management strategy on the knowledge of highest value or urgency. It also provides a baseline of the level of KM risk, and can be repeated on a regular basis to check improvement above the baseline.

As part of our "starter services" package we also offer a  survey-led Knowledge Scan as a low cost alternative for small organisations, and for KM teams with limited budgets.

Contact us for more information