Books

The Knowledge manager's handbook; A step-by-step guide to embedding effective knowledge management in your organisation. Nick Milton and Patrick Lambe, Kogan Page (order from the publishers)

Designing an Effective KM Strategy; A Guide for the Professional Knowledge Manager. Nick Milton and Stephanie Barnes, Information Today (order from the publishers)

The Lessons Learned Handbook: A Practical Knowledge-Based Approach to Learning from Experience. Nick Milton, Chandos Publishing (order from the publishers)

Knowledge Management for Teams and Projects. Nick Milton, Chandos Publishing, ISBN184334114X. 2005 (Amazon link)

Aligning People, Process and Technology for Knowledge Management Stephanie Barnes, Ark Group (order from the publishers)

Performance Through Learning: Knowledge Management in Practice. Edited by Carol Gorelick, Nick Milton & Kurt April, Elsevier, ISBN: 0-7506-7582-9. 2004 (Amazon link)

Knowledge Management for Sales and Marketing. Nick Milton, Tom Young, Chandos Publishing (Order from the publishers)

Knowledge Management for Services, Operations and Manufacturing. Tom Young, Chandos Publishing, ISBN184334324X (Amazon link)

 

Articles

"Knowledge Management; looking after the know-how". Nick Milton, 2015, in Re-engineering clinical trials

"Learning for the long view – A case study in enabling learning to deliver breakthrough innovation in the offshore diamond mining industry". Ian Corbett, 2014, in Adapting for Success: The Practice of Organisational Learning

"The importance of leadership in learning organisations". Rupert Lescott, 2014, in Adapting for Success: The Practice of Organisational Learning

"Findings from international surveys providing a snapshot of the state of KM from a practitioner point of view ". Nick Milton, 2014, in  JEMI Knowledge Management special issue,: Connecting theory and practice

"A Model for Evidence- Based Learning through Lesson-Learning Systems: Examples from the Oil and Gas Sector". Nick Milton, 2014, in  Utilizing Evidence-Based Lessons Learned for Enhanced Organizational Innovation and Change

"Common Pitfalls and Shortcomings of Lessons Learned Programs: Evidence from an Online Survey ". Ian Fry, 2014, in  Utilizing Evidence-Based Lessons Learned for Enhanced Organizational Innovation and Change

"Expert Analysis 1: Return On Investment and KM". Stephanie Barnes, 2013, in  Measuring the ROI of Knowledge Management

"Expert Analysis 2: Calculating the return on investment from knowledge management pilot projects". Nick Milton, 2013, in  Measuring the ROI of Knowledge Management

"Expert Analysis 7: Return On Knowledge (ROK)". Catherine Boissonet, 2013, in Measuring the ROI of Knowledge Management

Make or Buy- Stephanie Barnes explores the key considerations in choosing between a custom and off-the-shelf KM system. Managing Partner, October 2012

Community Service -The benefits of creating professional communities to share experiences and add to the collective pool of knowledge. Tom Young, Service Management, March 2009

The status of lessons learning in organisations. Nick Milton, IK Magazine, October 2009

(Probably) the Longest Running KM Experiment in the world!Nick Milton and Tom Young, IK Magazine, April 2009

Knowledge Harvesting. Tom Young, IK Magazine, May 2009

"Exploring the concept of Organizational Learning". Nick Milton, NM Review, Sept Oct 2008

"El desarollo de una estrategia de gestion del concimiento". Nick Milton, Petrotecnia, Aug 2008

"Knowledge Management for the Knowledge Economy". Nick Milton, Tom Young. Inside Knowledge, June 2008

"Knowledge Maturity Models and Knowledge Management". Nick Milton. Inside Knowledge, April 2008

"Assigning roles and accountabilities within KM". Nick Milton. KM Review, Jan-Feb 2008

"Quantifying the Business Case for KM - lessons and examples from successful implementations". Nick Milton. KM Review, July-August 2007

"Masterclass - Knowledge Management Implementation". Nick Milton and Tom Young. Inside Knowledge, Feb 2007

"Masterclass - Sustaining the Knowledge Management Culture". Nick Milton. Inside Knowledge, March 2007

"Implementing a Knowledge Retention Strategy - A step by step process to combat organisational knowledge loss". Tom Young. KM Review, Nov-Dec 2006

"Filtering an Organisation's Critical Knowledge - creating a proactive learning strategy for maximum effectiveness". Nick Milton. KM Review June-July 2006

"Blue-Sky Thinking: KM and culture in South Africa". Ian Corbett. Inside Knowledge 9(10): 18-21

"Implementing a Framework for Knowledge Management". P.J. Gibby, BP, and N. Milton, and W.A. Palen and S.E. Hensley, 2006. Society of Petroleum Engineers, SPE-101315-PP

"Mining for gems of Knowledge - KM at De Beers; the story so far" Nick Milton and Ian Corbett, Knowledge Management magazine, 2003

"Mining the deep knowledge - tapping into things you don't know you know" Nick Milton, Knowledge Management Magazine, May 2000

"The evolution of networks at BP Amoco" Nick Milton, Walt Palen, Knowledge Management, Vol. 3, Issue 8, May 2000

"Knowledge with Shelf Life - building and applying a global knowledge asset" Nick Milton, Knowledge Management, Vol. 2, Issue 10, July/August 1999

“Managing Knowledge in an Oil Exploration Office: BP Amoco Norge (Norway Office)” by Nick Milton In: Jack J. Phillips and Dede Bonner (editors). In Action: Leading Knowledge Management and Learning. American Society for Training and Development, 2000. pp. 39-53.

 

Newsletters

September 2017 The 4 types of KM training every organisation needs

July 2017 The status of KM in the world today

April 2017 The 6 types of KM Audit

February 2017 Learning about KM on the job

October 2016 Leadership and Knowledge Management

June 2016 Knowledge Management and value

April 2016 5 steps to Knowledge Management implementation

February 2016 Governance - the missing link for Knowledge Management success?

December 2015 Knowledge Retention and Transfer

October 2015 ISO 9001:2015 - a game-changer for Knowledge Management?

September 2015 The Innovation issue

May 2015 What KM roles will your organisation need?

March 2015 The 5 stages of a KM program - which stage are you at?

December 20146 points of balance for your KM program

October 2014 Desigining an effective KM Strategy

September 2014 Do you know what your critical knowledge is?

May 2014 5 things you didn't know about Knowledge Management

March 2014 The Knoco Global Survey of Knowledge Management

Feb 2014 Something Different - 7 unusual case histories.

Dec 2013 An effective approach to Lessons Learned.

Oct 2013 The 7 partners of KM and how to work with them.

Aug 2013 The ten dimensions of a Learning Culture.

May 2013 Embedding Knowledge Management in the "Day Job"

March 2013 - 5 Flavours of Knowledge Management

Jan 2013 - Knowledge lives in Networks

Oct 2012 - Knowledge Management and Return on Investment

Aug 2012 - Knowledge Management, Creativity and Innovation

June 2012 - Knowledge Management and Social Media

April 2012 - KM Frameworks, How to get started in KM, Knoco West Australia

Jan 2012 - Knowledge Management Strategy, Agile KM, Knoco France

Oct 2011 - Collaboration, Knoco Chile, Knoco E Australia, Vedalis

May 2011 - Business-focused KM, new Knoco publications

Spring 2011 - Communities of Practice

Winter 2010 - Roles and accountabilities in KM, The KM team, Push and Pull in KM

September 2010 - Knowledge Assets

July 2010 - KM and Corporate Social Investment, new KM education site, Nick's new book

April 2010 - KM in the public sector, Collaboration, the legal implications of Lessons Learned

February 2010 - Bird Island now available, Knoco Canada and Knoco Australia, Change Management and KM, KM and checklists

Winter 2009 - Metrics in Knowledge Management, is your manager your biggest KM risk? Knoco in Hungary

Autumn 2009 - Implementing KM, KM for the post recession, Knoco in Indonesia

August 2009 - Using Video in KM, KM and capability development, Lessons Learned survey

June 2009 - Knoco 10th anniversary, Knowledge Management strategies, plans, and implementation plans, KM and culture change.

Easter 2009 - Knowledge Management in a downturn, push and pull in communities of practice

Winter 2008 - Lessons Learned, Knowledge Management and global culture

Summer 2008 - Knowledge Management and performance management, learning and organisational development

Spring 2008 - The British Knowledge Economy, release of Tom's book

December 2007 - Who manages your critical knowledge? Knoco India franchise. Knowledge Management thought leaders forum. Knoco services for 2008. Surge protection.

Autumn 2007 - Where is Knowledge Management going? Knowledge Management and Innovation, towards an integrated approach.Nick's wedding. 10 years of Knowledge Management.

May 2007 - Knowledge Management plans. A Knowledge Management model for operations

Dec 2006 - Knowledge roles and accountabilities. Implementing a framework for Knowledge Management

Autumn 2006 - The Ontario Knowledge Management Summit. Knowledge Management plans. release of Nick's book

Spring 2006 - Proactive or reactive Knowledge Management? You don't need to manage all of it

Dec 2005 - Welcome to Carol

Autumn 2005 - Profile - Ian Corbett. Benchmarking Knowledge Management. When Knowledge walks out of the door

White Papers

Knowledge Management and the Public Sector cuts - Why KM is a necessary safeguard to preserve competence and delivery

Making the case for Knowledge Management - taking the very first step on the KM journey - making the case to investigate KM.

Lessons Learned Survey - Results of our survey into the status of Lessons Learned

Knowledge Management in SSHE - Knowledge Management applied to Safety, Security, Health and Environmental knowledge

Knowledge Management pilots - How to set up a pilot project for "proving the concept"

Selecting communities - How to get ready to get started with communities of practice

Evolution of a community - How to manage the transitions in the life of a community

Knowledge Management and performance - The link between Knowledge Management and performance management in an operational environment

Selecting members of a Knowledge Management working team - How to choose your implementation team