Knowledge Management Assessment by Survey

Knowledge management is a change process, and the first step in the change is to assess the current status - to see what is already being done, what works well, where the barriers and gaps are, and where the strengths are. Our introductory offer provides a Knowledge Management Assessment through input gathered via an online survey. We also offer a full interview-based service for developing a Knowledge Management Assessment.


The Knowledge Management Assessment and Benchmarking service provides you with an understanding of your current strengths, gaps, and opportunities for intervention in order to introduce a fully operative Knowledge Management Framework. Our KM Assessment provides the basis for a route map guiding the organization in the initial steps of implementing Knowledge Management. The purpose of the survey-based assessment is to allow clients with small budgets, or in small organisations or organisational units, to gain external objective assessment at limited investment.


The Knowledge Management assessment is developed as follows;

  1. We send an online survey to an agreed selection of staff within the organisation, to gain their input on various elements of the Knowledge Management framework
  2. We follow this up with a telephone call to the KM team to discuss and clarify the answers
  3. Based on the survey and the telephone call, we draft a Knowledge Management assessment document for your organisation.The survey responses provide a picture of the Knowledge Management strengths and weaknesses of the organization which can be benchmarked against Knowledge Management competencies in other organisations.

The KM Assessment uses a 15-point model against which the current status is measured. The model is derived from a study of successful Knowledge Management implementations in a wide range of industries. The current status of each component is given a mark out of 5, to allow benchmarking against a range of other organisations.


The KM Assessment will provide a baseline for your Knowledge Management Implementation, and identify the missing elements that need to be filled to create an effective Knowledge Management Framework.

Contact us for more information