Knowledge Management Processes

The knowledge processes listed below are based on structured facilitated dialogue to extract and exchange knowledge between individuals and teams. Dialogue is a question-and-answer process by which people exchange knowledge, and is crucial to developing common understanding. It is hard to imagine effective knowledge exchange without some form of dialogue.

The main factors determining which precise process to use are a) the number of teams which have the knowledge, and b) the number of teams which need the knowledge, as shown in the figure to the right.