Knoco Ltd.
Knowledge Assets
What service do you need?*External assessment and
benchmarking |
Knowledge AssetsHow can you transfer learning from one time and place to another? Imagine you have just been through a tremendous learning experience, and would like to help other teams facing the same challenge in future. How can you package that knowledge in such a way that you can transfer it to others? Or imagine you are embarking on a new and challenging activity? How can you collect and collate the knowledge you need, in a usable format? Case StudyWe recently worked with a company who had completed the first successful run of a new technology - a technology which has potentially massive implications for the company. Although they will create technical reports, they wanted to generate a knowledge asset which captured the thoughts, advice, stories and lessons of the people involved. We spent several days interviewing the team, as a group and individually. From the transcripts of the conversations we created a knowledge asset, rich in story and pictures, as a set of hyperlinked components. We have loaded this to the client SharePoint site, where it forms the core of their Knowledge Base. One answer to this problem is to build a Knowledge Asset. This is a tried and tested approach to capturing operational knowledge, plus the context needed to make sense of it. Knowledge Assets consist of guidelines, set within business context, enlivened by stories and quotes from experience, and linked to people and documents for further investigation. The role of knowledge assets in knowledge management is to provide the means by which one team or person can transfer their knowledge to many teams or people, separated in time and distance. Although the most effective mechanism for knowledge transfer is face to face; this is not always possible to arrange. Your knowledge management system should provide the means to transfer knowledge between people, even if the timespan between capture and use is years. To make this knowledge exciting, enticing, easy to read and easy to assimilate, is what you need. You want something better than another dull report. The knowledge needs to be presented in bite-sized chunks, in an intuitive way, illustrated with diagrams and pictures, and easily cross referenced. We will work with your team to package your knowledge into a re-usable asset, designed around the needs of the future knowledge user, to be loaded onto your Intranet, Wiki, or SharePoint server. |
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Last updated Mar 2012. Contents Copyright Knoco Ltd.