As Knowledge Management has evolved over the last two decades, the need for an integrated Knowledge Management framework has become apparent. With a Management Framework, KM can take on the aspects of other management systems, and be made part of normal business, rather than relying on a disparate set of tools.
A Knowledge Management Framework ensures that all necessary KM elements (Accountabilities, Processes, Technologies and Governance) are in place, and interconnected. This ensures that there are no gaps in the system, and that knowledge flows freely through the organisation.
When building a management framework for knowledge management, we have to make sure that we cover all of the components - all of the interlinked items - which need to be in place for knowledge management to work. We build the framework as a matrix, and to take a well established knowledge management model for each axis of the matrix.
The current state of the framework elements is mapped during the Assessment, and in addition we use our wide experience of successful Knowledge management companies to recommend, based on the assessment interviews, what we would recommend to be the most appropriate Framework elements for your organisation. The Framework is presented in a report, together with role descriptions, process descriptions and technology functionality, where appropriate.
The elements of the Framework need to not only work together, but also work with the existing systems, structures, infrastructures and technologies within the company. That's why there can be no such thing as an "off the peg" KM Framework - only Frameworks that we tailor to your own context.
A strong framework is vital for the success of Knowledge Management; as follows