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What service do you need?*External assessment and
benchmarking |
Knowledge Management Plans |
Case Study |
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"Learn Before Doing" is one of the core mantras of Knowledge management. However there is often a lack of definition as to what this learning entails, and a lack of focus and clarity on who is accountable for what learning. Knowledge management plans deliver that clarity. The concept of a project-level Knowledge Management plan is one of the most exciting new ideas to come out of Knowledge Management in the past 5 years. It is a device that allows Knowledge Management to be fully embedded into project controls, at the same level of rigour as risk management, or document management. It allows the assignment of accountabilities to individual project team members, and allows these accountabilities to be monitored and reviewed. Knowledge Management plans allow Knowledge Management to evolve to become a true management discipline; a component part of an integrated project management approach rather than an add-on or an aspiration. A Knowledge Management plan is a document for a specific project, department or function, which details; " What knowledge is needed by the project " What knowledge will be created by the project " What system of processes, technologies and roles will be used to manage knowledge within the project, " What actions need to be taken to implement the system, and " Which people are accountable for individual actions. A Knowledge Management plan therefore takes the broad topic of Knowledge Management, and turns it into a specific definition, tailored for the project, of who should be doing what, by when, using which tools, in order to manage knowledge for the benefit of the project, and for the benefit of the company. As an analogy, a Project Knowledge Management plan contains the same degree of detail, process and rigour as a Project Risk Management plan. Knowledge and Risk are two of the main intangibles that need to be managed through the project. Using our proven Knowledge Management Planning methodology, and Knowledge Management plan templates, we will work with your project team to map out the learning and knowledge management they will need to apply in order to deliver success. |
The Alpha project (name changed for confidentiality) is a major and very complex project to upgrade a production unit in a remote and hostile environment. New modules are being installed, and old modules upgraded, while production continues. There are huge risks and complexities to successful delivery, and knowledge will play a key role in delivering the project objectives. Knoco worked with the Alpha team to identify the crucial knowledge areas, to set up plans for knowledge capture, and to develop a system for management of project knowledge to be implemented through the workstreams. The results were documented in a Knowledge Management Plan, which was presented to the senior management of the organisation. This plan is now being used to guide Knowledge Management activities as project work continues.
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